I will say this... I have dealt with a lot of vendors on here and Arkady has been my favorite for 4 reasons:
1) Pre-sale responsiveness - when I PM'ed her inquiring about her product, she responded within 24 hours
2) Good value - you could argue that the price was high, but the value relative to what was received... a fully customized product... was outstanding
3) Under-promise, over-deliver - she told me she would deliver in 3 and a half months. She delivered in 2 and a half months. This is a big deal. If you tell a customer 6 months and deliver in 5, you are a great vendor. If you tell a customer 3 months and deliver in 5, you are putting your customer through sever angst. I once ordered a custom rifle where I was quoted 6 - 9 months. It took a year and a half. In the meantime, I became positive that this guy was a total scammer and my money was completely wasted. This is a big, big deal. Vendors, take note.
4) Post-sale responsiveness - after I received the product, I had asked for extra material to make some gloves. She forgot to put it in the package. It was in the mail with shipping confirmation the next day.
Arkady sets the bar for customer service on TDH. My hat is off to her. I will note that I have received PM's from multiple TDH newbies on vendor responsiveness over the past several weeks. I get it... most vendors are hobbyists who make products or perform services because they love all things Fett. And I have told each of these newbies to hang tight because the product is phenomenal. But everyone should strive to provide the level of customer service provided by Arkady.
I will get off my soapbox now...